Merge all media channels into one simple interface platform

The Customer Interaction Center is a powerful all-in-one solution for business communications. CompanyVoice, LLC has upgraded to the latest release, which provides an architecture that is even more powerful, with user tools that make the customer experience even more satisfying and management tools that improve the performance of our business.

Some of the key features include:

Architecture-

• Eliminates third-party telephony counterparts
• Increases scalability and reliability
• Enhances the user and customer experience
• Internal cloud deployment option

Enhanced Experience-

• Agent assistance functionality
• New web portal for internal stakeholders and external customers

Expanded Management Insight-

• Real-time speech analytics
• Improved quality monitoring
• Reporting and supervisory enhancements