Ensure a consistent message delivery, streamlined customer interaction, driven data collection and guided user effectiveness
Some key features of our Call Scripting capabilities include:
- Design script pages at the highest level. Lay out the flow and define elements of script pages and map call list data into script fields. This allows the call center agent to collect the data in a controlled sequence to save in the correct format at the right location.
- Create scripts quickly. Leverage built-in templates to simplify the scripting process. Also incorporate graphics, color, sound, video, hyperlinks and web content to add depth and customization to any script.
- Screen-pop capabilities. Can utilize for scripts and customer data from call lists, CRM packages and third-party databases.
- Mid-call script transfers from one user to another
- Multi-campaign user utilization