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INBOUND INTERACTIONS

Customer Service Enrollments Scheduling/Seminar Reservations Lead Qualification Upselling and Cross-selling Order Processing Fulfillment/Application Processing Customer Care Support Customer Retention Help Desk Special Projects

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OUTBOUND INTERACTIONS

Sales Appointment Setting Lead Generation Customer Retention Welcome Calls New Product Marketing Client Experience Surveys & Market Research Direct Mail Follow-Up Fulfillment/Application Processing

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HEALTHCARE SOLUTIONS

Licensed Agent Support Certified Medical Professionals (MA, CNA, LPN, RN) Pre- Qualification Enrollment Services Member Services Outbound Services Data Entry/Fulfillment

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CREDENTIALED SOLUTIONS

24/7/365 Support Flexible Staffing Model Multi-Language Capabilities Social Media Integration PCI Compliant Dedicated Licensed Agent Support Enrollment Services (All Plan Types) Web Chat & Email Support Quality Assurance & System Processes

Industries Served

  • Banking
  • Financial Services
  • Government
  • Healthcare
  • Insurance
  • Legal
  • Pharmaceutical
  • Direct Response TV (DRTV)
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