CompanyVoice Joins PACE to Promote Ethics in the Operation of Contact Centers Worldwide

CompanyVoice, a US-based, full-service inbound and outbound contact center has joined PACE, the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations.  PACE, formerly American Tele-Services Association (ATA), represents more than 4,000 contact centers and 1.8 million professionals worldwide.

CompanyVoice is an industry leader for contact center technology, customer focus, integrity, innovation and socially conscious hiring practices. The leadership team brings to PACE over 30 years of teleservices experience in highly regulated and compliance-driven industries. CompanyVoice’s founder, Claudia Timbo, has established a reputation for long-standing relationships with blue chip clients. She has won awards for positive hiring practices and serving the “senior” market.  Training and certification through PACE are a major focus for CompanyVoice to be an industry leader in compliance and licensing practices.

About PACE

Founded in 1983, the Professional Association for Customer Engagement (PACE) seeks to enhance the ability of its members to provide outstanding customer engagement solutions to their customers through contact center advocacy, sharing industry best practices and advancing professional education. Their mission is to provide leadership in the professional and ethical use of the telephone for conducting business and is committed to serving the needs of its members, recommending the highest standards of quality for the channel and protecting the rights of consumers.  More information about PACE can be found at www.paceassociation.com.

About Companyvoice

Founded in 2012, CompanyVoice is a full-service inbound and outbound call center based in suburban Philadelphia. They offer credentialed agents to service the challenges and complexity of regulated markets for healthcare, insurance, finance, real estate, and government. CompanyVoice is certified by NWBOC (National Women Business Owners Corporation).

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