Gain powerful insights to identify customer dissatisfaction and motivations
Speech analytics provides organizations deep insight into how they interact with their customers and insight on how to enhance agent performance, improve service delivery and provide a customer-satisfying experience. This tool listens for, detects and alerts on spoken words and phrases in real time.
Added benefits include:
- Supervisors can be alerted in real time to issues currently occurring in a live call, allowing them to intervene when necessary and avert undesirable outcomes.
- Management can identify and take action on service trends, improvement opportunities or potential threats.