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CompanyVoice has …

  • Unified System Integration—one integrated user-friendly cloud-based API system
  • Session Initiation Protocol (SIP) Environment – it grows as your business needs grow
  • Scalable technology—it grows as your business needs grow
  • High-performing data protection and security
  • Multiple CRM platforms to choose from to fit your business needs
  • IT disaster recovery services in place to prevent downtime
  • Reports and data can be delivered in any way, any time, on any device in real time
  • Real-time connectivity to third-party Do not Call (DNC) services

CompanyVoice creates positive, lasting experiences with your customers using these powerful technology offerings:

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Merge all media channels into one simple interface platform
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Listen in without disrupting the agent or alerting the customer
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Improve efficiency with call lists that automatically dial and leave messages
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Gain powerful insights to identify customer dissatisfaction and motivations
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Create surveys to capture a customer’s perception of their experience
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Self-service, automated, customizable – can replace or be used prior to agent interaction
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Ensure a consistent message, data capture and guided user experience
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Multi-channel, screen recording, scoring and file management
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Track individuals, contact information, and interactions more precisely
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Predict and analyze volumes, create schedules and manage performance in real time
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CTI allows interactions on a telephone and a computer to be integrated and coordinated
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